Terms & Conditions

 

The following terms and conditions apply to all orders placed via this website.

 

Ordering

Products on this website can be ordered online through Google Checkout. Alternatively, you may pay by cheque or cash or postal orders. If there's any other payment system you use, such as Paypal, just get in touch.

 

Delivery

We usually dispatch all orders within 24 hours This means you should receive your order within 2 or 3 days of ordering. However, as a safety margin we do ask that you allow 10 days for delivery. This may because we may have to order in stock before sending it out.

 

Returns & Refunds

Under the Distance Selling Regulations, the customer is given the right to return unwanted goods. This "cooling-off" period gives you 7 working days in which to cancel your order without giving a reason. The period starts the day after the day that goods are received. During this time you are only required to cancel the order and are not obliged to return the goods within the 7 working days.

 

If you wish to cancel an order within the 7 day cooling-off period, you may do so providing the goods are in a re-saleable condition. This means unused and complete with original packing. To exercise this right please contact us. We will need confirmation in writing, as well as your name, address and invoice number.

 

Please ensure that when returning goods, you use a reputable delivery service that can provide evidence that they have delivered the goods back to us. Please also ensure that they are packed with sufficient care to ensure damage does not occur in transit. We will not be responsible for such damage and would suggest you take out insurance with your courier.

 

All returned goods will incur a restocking charge of £25 to cover our shipping and administration costs. This includes goods returned to us by the courier either because they were rejected or because there wasn't anyone available to sign for them after two delivery attempts. This rule will not apply for goods of lesser value but a 25% charge on the value of the goods may apply to cover postage costs on my side.

 

Warranties

If a warranty claim is made within 90 days of purchase, the product will be collected from and returned to the customer free of charge. After 90 days, the customer will be responsible for all shipping charges. For all non-Mainland UK orders, the customer will also be responsible for all shipping costs. Some products are shipped with literature that is meant for other non-UK markets. If this literature mentions warranty terms other than the ones mentioned on this website, then the warranty terms on this website will apply.  

 

 

£5 Off Orders Over £50

Remember to use the Discount Code when you checkout with Google Checkout. get in touch if you need any advice on raw food or if you're having problems ordering or if you want something that I don't have listed.